Activity
The activity section shows the details about events received for any user from different data sources and the actions received for different channels. These events are time-dependent and can be viewed in pre-defined time frames like Today, Yesterday, Last 7 days, Last 30 days, Last 60 days, and Last 90 days.
Step 1: Go to Customer One View
Step 2: Enter any of the credentials like hash Email, Policy number, or application number, in the search bar and click Fetch User
Step 3: Navigate to > Activity
Step 4: Set the time range accordingly.
Click the drop-down button beside each event to get details like technology, Event properties and page parameters about that particular event.
You can get more insights about the event by clicking on the detailed view and filtering the activities by event name, event properties, type of event, etc. You can only filter the events by segments and channels in the case of campaign events.
To apply Filters,
Select the campaigns Check box
To Apply filters,
Step 1: Select Channels
Step 2: Choose the property from the drop-down
Step 3: Choose the operator
Step 4: Select the input from the values from the drop-down
Step 5: Click Apply
Step 6: Select Fetch Events
The data will be displayed based on the filters you applied. You can filter the data based on Browser, Engagement, Segments and Actions.
Event Types and Details
1. Track
The trackAPI call records the actions customers perform, along with the properties of the action. Click here to learn more about Track.
Event Name: Shows the name of the event that the user has performed (For example,
buttonClick,formSubmission,etc.)Technology: This section contains technology details like devices, browsers, meta fields, etc., which helps to know from which device/browser the engagement action was received. If any action does not provide the details of the technology, it will be displayed as NA (Not Available).
Properties: Shows the custom event properties we’ve received, along with any user identifier that has been sent.
Page Parameters:
Page Title: Shows the name of the page
URL: Shows the the page URL
UTM Params: Shows the UTM parameters to analyze the performance of your marketing campaigns.
2. Screen
Identifies the screen viewed by the user on the app. It helps create a customer funnel and identify which screen the user dropped. Know more about Screen here.
Technology: This section contains technology details like devices, browsers, meta fields, etc., which helps to know from which device/browser the engagement action was received. If any action does not provide the details of the technology, it will be displayed as NA (Not Available).
Properties: Shows the custom event properties we’ve received along with the event and the user identifier that has been sent.
Screen Parameters:
Screen Name
Width
Height
Density
3. Page
Identifies the pages viewed by the user. It helps create a customer funnel and identify which page the user dropped. Know more about Page here.
Event Name: Shows the name of the event that the user has performed (For example,
buttonClick,formSubmissionetc.)Technology: This section contains technology details like devices, browsers, meta fields, etc., which helps to know from which device/browser the engagement action was received. If any action does not provide the details of the technology, it will be displayed as NA (Not Available).
Properties: Shows the custom event properties we’ve received along with the event and the user identifier that was sent.
Page Parameters:
Page Title: Shows the name of the page
URL: Shows the the page URL
UTM Params: Shows the UTM parameters to analyze the performance of your marketing campaigns.
4. Identify
Identifies the user and merges the cookie ID with the existing profile. Example: Login, Subscription, etc. Know more about Identify here.
Event Name: Shows the name of the event that the user has performed (For example,
buttonClick,formSubmissionetc.)Technology: This section contains technology details like devices, browsers, meta fields, etc., which helps to know from which device/browser the engagement action was received. If any action does not provide the details of the technology, it will be displayed as NA (Not Available).
Properties: Shows the custom event properties we’ve received along with the event and the user identifier that was sent.
Page Parameters:
Page Title: Shows the name of the page
URL: Shows the the page URL
UTM Params: Shows the UTM parameters to analyze the performance of your marketing campaigns.
5. Campaign Events
Actions received from different channels
| Channels | Actions Received |
|---|---|
Web Push | Delivered, Clicked, Dismissed |
App Push | Delivered, Clicked, Dismissed |
Delivered, Opened, Clicked, Unsubscribed, Spam Report | |
SMS | Delivered, Clicked |
Delivered, Read | |
On-site Notification | Delivered, Clicked |
Banner Personalization | Delivered, Clicked |
Details Shown
Technology: This section contains technology details like devices, browsers, meta fields, etc., which helps to know from which device/browser the engagement action was received. If any action does not provide the details of the technology, it will be displayed as NA (Not Available).
Campaign Attributes:
Engagement ID and Name: Shows the engagement ID of which the user is present
Segment ID and Name: Shows the segment ID and name in which the user is present
Journey ID: Shows the details of the Journey ID like the Journey name, versions, etc. only if the user action is related to the Journey.
Message ID: Shows the ID of the message that you configured. (Applicable only for Email, SMS and WhatsApp)
Last updated
