Gupshup

Gupshup is one of the leading conversational messaging platforms widely recognized in today's marketing world for its mind-blowing ability that powers over 6 billion messages per month. In today's business trend, no customer service appreciates the customer experience more than an interactive conversation that bots cannot fulfill. While marketing and customer support transcend towards popular social mediums like WhatsApp, Gupshup became an irreplaceable support to empower communication to engage users through WhatsApp.

Configure Gupshup Messenger with Lemnisk

Gupshup's integration in Lemnisk is with its Enterprise WhatsApp APIs and not Cloud WhatsApp APIs. To know more about the differences between the two, contact your Gupshup POC.

• Client: Gupshup Messenger will be visible as you configured which is read-only.

• Name: Enter connection name. This connection name is internal to Lemnisk which will not be sent to WhatsApp API.

• User ID: Enter the user ID provided by the Gupshup team.

• Password: Enter the password provided by the Gupshup team. Contact Gupshup and get your User ID and Password in case you haven't received them yet.

Configure Gupshup as WSP

Try It Out

You can test the configuration of your WhatsApp communication in the Try It Out section by following the steps.

Step 1: Enter the mobile number along with the country code to which the communication has to be sent.

Step 2: Choose the template for your communication that has to be sent in WhatsApp. The upcoming field will be displayed as per the requirement of the template configured in Gupshup

Step 3: Configure the variables to the communication using Template message variable mapping. These are macros that will fetch the data from Lemnisk to personalize your communication

Step 4: Include media (if necessary)

You can add the media either in the form of a URL or as a file using the radio buttons and take the necessary actions like adding the URL or uploading the file by clicking the button Upload. The supported media file formats are images, docs, and video. The media file size should not exceed more than 5MB.

Step 5: Enter the filename (for doc media type only) and click Send.

Verifying your configuration

Delivery Reports

Lemnisk will capture the following delivery metrics when you run WhatsApp campaigns with Gupshup: Attempted, Sent, Delivered, Clicked, Read, and Failed.

To Know more about the metrics check Campaign Summary.